Education Counsellor

About the role

Join IDP, a global leader in international education services, as an Education Counsellor. You will support the delivery of Computer‑delivered IELTS tests, ensure test security, and provide high‑quality service to candidates.

Key responsibilities

• Prepare test equipment and support the delivery of Computer‑delivered IELTS tests on weekdays and weekends.
• Act as invigilator for Computer‑delivered IELTS tests, following test‑day procedures.
• Perform administrative tasks, including test‑day documentation, reporting, and maintaining filing systems.
• Uphold IELTS test security and confidentiality requirements at all times.
• Deliver high‑quality customer service to candidates in person, by telephone and email, and resolve enquiries and complaints.
• Welcome and support candidates on test day, escalating issues to the Test Center Manager when needed.

Required profile

• Bachelor's degree in a related field.
• Professional English communication skills (equivalent to IELTS 6.0).
• Availability to work weekends with compensatory leave.
• Willingness to travel between test locations and cities.
• Awareness of and commitment to test security and confidentiality standards.

Required skills

• Proficiency in Microsoft Office, particularly Word and Excel.

What we offer

• 13th month salary.
• 15 days of paid recreation leave per year.
• 10 days of paid sick leave per year.
• Annual medical examination.
• Staff development and training opportunities.