Channel Supervisor

About the role

The Channel Supervisor will lead and nurture relationships with key customers in the smartphone market, ensuring smooth order processing, real‑time sales tracking, and strategic guidance to meet sales targets. This role bridges primary and secondary channel managers to optimise channel performance across regional market conditions.

Key responsibilities

• Manage and maintain relationships with key customers, overseeing order collection, follow‑up and real‑time sales performance tracking.
• Analyse monthly customer operations and market conditions to provide strategic guidance and help clients achieve sales targets.
• Communicate and implement sales policies for secondary channel agents, collaborating with primary channel managers to optimise performance.
• Oversee customer PSI (Purchase, Sales, Inventory) control, conduct inventory turnover analysis and collect market and competitor data.
• Develop strong customer engagement strategies through regular visits and tailored sales approaches.
• Maintain deep understanding of competitor channel strategies, key secondary customers and sales policies, providing actionable solutions.

Required profile

• Minimum of 3 years experience in the smartphone industry.
• Strong understanding of channel sales, customer management and market dynamics.
• High level of English proficiency.

Required skills