Bilingual Customer Service Specialist – Spanish/English (Remote)

About the role

Join our TalentPop team as a Spanish‑English Bilingual Customer Service Specialist. You will provide voice and chat support to a diverse customer base, ensuring fast, friendly, and accurate assistance.

Key responsibilities

• Handle inbound calls, live chat, and email inquiries in both Spanish and English.
• Troubleshoot issues, identify root causes, and deliver quick resolutions.
• Personalize interactions to understand customer needs and build lasting relationships.
• Collaborate with teammates to continuously improve the customer experience.
• Provide feedback on processes and suggest improvements.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken Spanish and English.
• Excellent communication skills and calm under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.
• General CRM system proficiency.

What we offer

• Competitive wage with annual increases.
• Paid Time Off and monthly health stipend.
• Performance bonuses.
• Permanent work‑from‑home setup.