Bilingual Customer Service Specialist – Spanish/English (Remote)

About the role

We are looking for a friendly, bilingual professional to join our TalentPop App team as a Customer Service Specialist. You will provide voice and chat support in both Spanish and English, helping a diverse customer base resolve issues quickly and positively.

Key responsibilities

• Handle inbound calls, live chat, and email inquiries from customers.
• Troubleshoot problems and deliver prompt, effective solutions.
• Personalize interactions to understand and meet customer needs.
• Collaborate with teammates to continuously improve the customer experience.
• Provide feedback to refine processes and service quality.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent in both Spanish and English, with strong written and verbal communication.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Knowledge of CRM systems.

What we offer

• Competitive wage with annual increases.
• Paid Time Off and a monthly health stipend.
• Performance bonuses.
• Permanent work‑from‑home setup.