Bilingual Customer Service Specialist (Spanish/English) – Remote

About the role

Join our TalentPop team as a remote Bilingual Customer Service Specialist, providing voice and chat support in Spanish and English. You will be the friendly voice and helpful support that our customers rely on, delivering fast and positive resolutions.

Key responsibilities

• Assist customers via inbound calls, chat, and email.
• Troubleshoot issues effectively and provide quick resolutions.
• Personalize interactions to understand needs and build strong relationships.
• Collaborate with teammates to enhance the overall customer experience.
• Offer feedback to continuously improve service quality and processes.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent in Spanish and English, both written and verbal.
• Excellent communication skills and calm, solution‑focused under pressure.
• Previous bilingual support experience is an advantage.
• Familiarity with e‑commerce and CRM systems is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.

What we offer

• Competitive wage with annual increases.
• Paid Time Off to recharge.
• Monthly health stipend.
• Performance bonuses.
• Permanent work‑from‑home setup.