Bilingual Customer Service Specialist (Spanish/English)

About the role

We are looking for a friendly, bilingual Customer Service Specialist to join our TalentPop App team. You will provide voice and chat support to English‑ and Spanish‑speaking customers, helping them resolve issues quickly and positively.

Key responsibilities

• Handle inbound calls, live‑chat messages and emails from customers.
• Troubleshoot technical and order‑related problems and deliver prompt solutions.
• Personalise each interaction to understand customer needs and build strong relationships.
• Collaborate with teammates to continuously improve the overall customer experience.
• Provide feedback on processes and suggest improvements to service quality.

Required profile

• At least 1 year of remote or online customer‑service experience.
• Fluent in both Spanish and English, with excellent written and verbal communication.
• Calm, solution‑focused attitude when working under pressure.
• Familiarity with e‑commerce environments and CRM systems is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support tools.
• Basic proficiency with CRM platforms.

What we offer

• Competitive wage with annual increases.
• Paid Time Off and a monthly health stipend.
• Performance‑based bonuses.
• Permanent work‑from‑home arrangement.