Assistant Operator

About the role

The Assistant Operator provides high‑quality support to customers, handling inquiries, issues and requests efficiently. In addition, the role opens insurance claims and gathers necessary information from insurers, helping to maintain customer satisfaction and long‑term relationships.

Key responsibilities

• Deliver prompt and professional customer support across multiple channels.
• Open and manage insurance claims, obtaining required details from insurance companies.
• Handle inquiries, troubleshoot issues, and provide appropriate solutions.
• Maintain accurate records and follow up on each case until resolution.
• Coordinate with internal departments to ensure seamless service delivery.

Required profile

• Strong verbal and written communication skills in English and Spanish.
• Ability to empathize with customers and insurance personnel.
• Effective problem‑solving and decision‑making capabilities.
• Excellent organizational and time‑management skills to manage multiple tasks.
• Experience using customer relationship management (CRM) systems and other support tools.
• Fluency in spoken English and Spanish.

Required skills

• CRM systems