Product Operations Associate

About the role

As a Travel Product Operations Associate you will act as the critical link between suppliers, connectivity providers, the reservations department and UJV’s information management systems. You will ensure that hotel details and other travel services are accurately entered into the UJV database so they can be sold to agents and consumers. The role requires strong attention to detail, problem‑solving abilities and effective data management.

Key responsibilities

• Serve as the primary contact for onboarding, verification, entry and management of supplier details such as hotel markup, advisor commissions, room data and fees.
• Ensure accurate and timely entry of product information into UJV’s database.
• Collaborate with sales agents to answer inquiries and resolve booking discrepancies.
• Manage content updates including general information, itinerary descriptions and terms & conditions.
• Work with suppliers and internal teams to troubleshoot operational issues, including system errors or incorrect bookings.
• Conduct quality‑assurance checks to verify data accuracy and propose solutions for discrepancies.
• Lead special projects aimed at improving processes and operational efficiency.
• Perform additional tasks assigned by the manager or their designees.

Required profile

• 1–2 years of experience in hotel product setup, travel‑agency operations or inventory management.
• Degree in Tourism, Business or a technical field is a plus.
• High level of independence, strong multitasking abilities and exceptional attention to detail (aiming for 100 % data accuracy).

Required skills

• Experience interpreting and troubleshooting XML data feeds or API connectivity issues.
• Advanced Excel skills (Pivot Tables, VLOOKUP) and proficiency with Google Workspace.
• Familiarity with GDS platforms such as Amadeus or Sabre, and with CRS/CMS tools.