Customer Service Representative (Remote)
Core Code io · Caracas
Descripcion del puesto
About the role
We are seeking a professional, customer‑focused Representative to join our remote team. You will be the first point of contact for our customers, helping them through email, chat, phone and other channels while ensuring a positive experience.
Key responsibilities
- Respond to customer inquiries via email, chat, phone and other communication channels.
- Provide accurate information about products, services, and processes.
- Resolve customer issues and complaints promptly and professionally.
- Follow up on requests to guarantee full resolution.
- Maintain accurate records of all interactions and requests.
- Escalate complex issues to the appropriate team when needed.
- Collaborate with internal teams to address customer concerns.
- Uphold a high level of professionalism and customer satisfaction.
Required profile
- At least 1 year of experience in customer service, support, call centre or a similar role.
- Excellent written and verbal English communication skills.
- Strong interpersonal, problem‑solving and organizational abilities.
- Detail‑oriented with the capacity to handle multiple tasks and prioritize effectively.
- Comfortable working independently in a remote environment.
Required skills
- Experience with CRM systems.
- Proficiency in communication platforms (chat, email, phone).
- Familiarity with digital collaboration tools.
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Salario: Customer Service Representative Basado en 7 ofertas en VenezuelaSalarios por profesión
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Publicado hace 1 mes
Expira en 3 semanas
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Core Code io
Caracas
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