Customer Service Representative (Remote)

About the role

We are seeking a professional, customer‑focused Representative to join our remote team. You will be the first point of contact for our customers, helping them through email, chat, phone and other channels while ensuring a positive experience.

Key responsibilities

• Respond to customer inquiries via email, chat, phone and other communication channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints promptly and professionally.
• Follow up on requests to guarantee full resolution.
• Maintain accurate records of all interactions and requests.
• Escalate complex issues to the appropriate team when needed.
• Collaborate with internal teams to address customer concerns.
• Uphold a high level of professionalism and customer satisfaction.

Required profile

• At least 1 year of experience in customer service, support, call centre or a similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal, problem‑solving and organizational abilities.
• Detail‑oriented with the capacity to handle multiple tasks and prioritize effectively.
• Comfortable working independently in a remote environment.

Required skills

• Experience with CRM systems.
• Proficiency in communication platforms (chat, email, phone).
• Familiarity with digital collaboration tools.