Hotel Manager

2025-01 -

Oversees all aspects of hotel operations, ensuring customer satisfaction and profitability. Manages staff, develops business strategies and fosters a positive work environment. Drives revenue growth and monitors key performance indicators.

General Manager

Dencity Hotel Mandera

2022-11 - 2024-07

Directed overall hotel operations, leading a multidisciplinary team to achieve service excellence. Implemented revenue‑maximizing strategies, increased occupancy, and reduced operational costs by 20 %. Chaired monthly management meetings and supervised departmental objectives.

General Manager

Lovely Garden Guest Home

2017-11 - 2022-09

Managed day‑to‑day hotel functions, optimized guest experience and boosted revenue to 9 M. Developed SOPs, established online distribution channels and grew occupancy from 16 % to 60 % through conference sales. Trained high‑performing teams and streamlined processes, improving efficiency by 40 %.

General Manager

Hotel Rosswood Bungoma

2011-01 -

Led hotel operations, increasing rooms from 7 to 81 and gross revenue from 500 K to 5 M. Implemented aggressive solicitation programs, secured conferences that raised occupancy to 50 %, and created comprehensive SOPs and online marketing channels.

Director, Own Business

Grande Hotel Isiolo

2010-07 - 2017-10

Coordinated sales and marketing activities, built client relationships and recruited/trained motivated teams. Managed property budgets, ensured purchase compliance and drove revenue growth through strategic planning.

Qualitat Trainers and Consultant

2005-03 - 2010-04

Provided training and consultancy services, developing staff capabilities and improving operational standards across hospitality clients.