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Competencias
Experiencia
Call Center Agent
Vacasa / Grubhub | CCI Kenya
2023-04 -
Handled inbound and outbound calls for Vacasa and Grubhub customers, ensuring timely issue resolution and high satisfaction. Updated driver and diner records in the CRM, educated drivers on service expectations, and followed up with all parties. Met performance targets through continuous learning and collaboration with team members while maintaining professionalism and a customer‑focused approach.
Collection Officer
M‑kopa | CCI Kenya
-
Makes outbound calls to overdue accounts, negotiates payment plans, and ensures timely recovery of debts while meeting set targets. Maintains accurate customer interaction records and educates clients on repayment options. Escalates complex disputes when necessary and upholds a customer‑centric approach.
Collection & Customer Retention Specialist
D.Light Solar
2021-01 - 2022-12
Managed inbound and outbound calls to customers, maintained the ATLAS CRM database, and educated clients on available solar products. Negotiated payment plans, resolved disputes, and ensured compliance with regulatory standards. Contributed to meeting collection targets and improved customer retention rates.
Call Center Agent
ZUKU | CCI Kenya
2018-01 - 2019-12
Provided inbound and outbound customer support, maintained client records in the CRM, and handled payment inquiries. Collaborated with team members to achieve service level agreements and maintained professionalism in all interactions.
Call Center Agent
Horizon Contact Center
2017-01 - 2018-12
Handled high‑volume inbound calls, updated customer databases, and delivered product information for DSTV/GOTV. Assisted in team leadership as a captain, ensuring quality service and adherence to company policies.
Idiomas
English
fluent
Ultima actualizacion: hace 2 meses