Virtual Assistant

About the role

We are looking for a Virtual Assistant to provide day‑to‑day administrative and customer‑service support for a client serving the trucking industry. The role is remote and follows Arizona business hours, handling communications, tracking compliance processes, and keeping records up to date.

Key responsibilities

• Monitor helpdesk tickets, respond to carrier/driver inquiries via email, text, and voicemail.
• Enter and process new orders in the CRM, track drug tests, background checks, MVRs and other screenings.
• Collect missing applicant information, file completed reports, and maintain accurate carrier/driver records.
• Support the random drug & alcohol testing program and clearinghouse renewal workflows.
• Manage subscription renewals, send reminders, track payments, and confirm successful processing.
• Maintain spreadsheets, clean data, and keep trackers current.
• Provide general admin assistance to free up the core team.

Required profile

• Experience in customer service and administrative support.
• Familiarity with CRM systems and help‑desk software.
• Strong organizational, time‑management and detail‑orientation.
• Proactive, self‑motivated and reliable communication skills.

Required skills

• Zoho CRM
• Zoho Desk
• JustCall (SMS/calls)
• Google Sheets / Microsoft Excel
• Internal dashboards (training provided)

What we offer

• Full‑time schedule Monday‑Friday, aligned to AZ business hours (6 AM–5 PM).
• Payment in USD or local currency.